For New Arrivals
- Merchandise can be returned for a full refund with 7 days of the delivery.
- Merchandise can be returned for a full store credit or exchanged within 15 days of delivery.
- Sale merchandise cannot be returned, exchange only.
- We do not accept returns on sample sale merchandise. All sales are final.
- For all returns, please contact info@honayda.com.
- All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition in its original packaging and accompanied by the original or gift receipt.
- Upon receipt of returned goods, HONAYDA reserves the right to deny return if the merchandise does not meet return policy requirements.
- Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
For Orders and Pre-Order
As each of these items are made per client order, it is a 50% non-refundable order. If an exchange of size is required, this can be done at no extra cost. If an exchange of style is required, only a difference in item price will be paid. If a return is requested, only 50% of the order will be refunded back to the client.
All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition in its original packaging and accompanied by the original or gift receipt.
Shipping Errors or Damaged Products
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly exchange or take back that item for a full refund at our expense. To receive your shipping label and arrange to replace your product, please contact info@honayda.com.
HONAYDA Items Purchased at Other Locations
Any HONAYDA items purchased from boutiques, department stores or any other location selling our merchandise cannot be returned to www.honayda.com.
To make a return please contact us via e-mail at info@honayda.com , WhatsApp at +966 55 577 4807 or via phone at +961 5 952 734.
Refunds and Gift Returns
We strive to process your refund within 14 days of the date of cancellation/return notice. All correctly returned products will be credited to the original purchaser’s credit card excluding international customs duties and sales taxes which are non-refundable for shipments outside Lebanon.
Should you wish to return an item, given to you as a gift, purchased at our online boutique we regret to inform you that we are unable to offer you the refunded money as refunds will only be credited to the purchaser. However, we would be delighted to assist you with any exchanges and ask that you contact info@honayda.com.
Product Care Special care has been taken in assuring that the color of all products on our website matches the real product color as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colors, we are unable to guarantee the exact product color as seen on screen.